Privacy Policy

Introduction

Assura Windows and Doors, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request a quote for our services
• Subscribe to our newsletter or communications
• Communicate with us via phone, email, or in person

The personal information we may collect includes:

• Contact Information: Name, email address, phone number, and mailing address
• Property Information: Address of the property where services are requested
• Project Details: Type of service needed, project specifications, budget range
• Communication Records: Emails, phone call notes, and other correspondence

Project Information

When you request our services, we collect information about your project needs, including:

• Type and quantity of windows or doors needed
• Property specifications and measurements
• Timeline and budget preferences
• Any special requirements or considerations

Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website address
• Device identifiers

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Process and fulfill your service requests
• Provide accurate quotes and estimates
• Schedule and coordinate appointments and installations
• Deliver the products and services you requested

Communication

• Respond to your inquiries and requests
• Send appointment reminders and confirmations
• Provide updates on your project status
• Send promotional communications (with your consent)

Service Improvement

• Improve our website and services
• Analyze usage patterns and trends
• Develop new products and services
• Train our staff and improve customer service

Legal Compliance

• Comply with legal obligations
• Protect our rights and interests
• Enforce our terms and agreements
• Respond to legal requests and proceedings

Who Has Access to Your Data

We may share your information with the following parties:

Our Employees

Our employees and contractors have access to your personal information only when necessary to perform their job duties. All staff members are trained on data privacy and security practices.

Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Web hosting providers
• Email and communication platforms
• Payment processors
• Analytics services

These providers are contractually bound to protect your information and use it only for the purposes we specify.

Legal Authorities

We may disclose your information to legal authorities when required by law, such as:

• In response to a court order or subpoena
• To comply with applicable laws and regulations
• To protect our rights, privacy, safety, or property
• To investigate or prevent potential fraud or illegal activities

Third-Party Services

Our website uses the following third-party services:

FormSubmit

We use FormSubmit (formsubmit.co) to process contact forms on our website. When you submit a form, your information is transmitted securely to FormSubmit, which then forwards it to our email. FormSubmit's privacy policy can be found at formsubmit.co.

Google Maps

We may embed Google Maps on our website to display our location. Google Maps may collect information about your device and location. Google's privacy policy can be found at policies.google.com/privacy.

Analytics Services

We may use analytics services to understand how visitors interact with our website. These services may collect anonymous usage data. You can opt out of analytics tracking through your cookie preferences.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments and updates
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain accurate business records

Typically, we retain customer information for a minimum of 7 years after our last interaction, unless a longer retention period is required by law.

Your Rights

You have the following rights regarding your personal information:

Access to Your Data

You have the right to request a copy of the personal information we hold about you. To request access, please contact us using the information provided below.

Correction of Data

You have the right to request that we correct any inaccurate or incomplete personal information. Contact us with the details that need to be updated.

Deletion of Data

You have the right to request that we delete your personal information, subject to certain exceptions such as legal retention requirements. See the section below for instructions on how to request data deletion.

Opt-Out of Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly to request removal from our mailing list

Please note that opting out of marketing communications does not affect our ability to send you service-related messages.

How to Request Data Deletion

To request deletion of your personal information, please contact us using one of the following methods:

• Email: Send a request to [email protected] with the subject line "Data Deletion Request"
• Phone: Call us at +1 347-975-4699
• Mail: Send a written request to our address listed below

Please include your name, contact information, and details about the data you want deleted. We will respond to your request within 30 days.

Contact Information for Privacy Concerns

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through our Cookie Consent Banner or by adjusting your browser settings. For more information, please see our Cookie Policy.